Chapter 01
Operations & IT support · Kukreja & Associates, Vadodara, India
I learned reliability from the people it lets down.
Before I wrote production code, I was the person people called when something stopped working. Across hardware, software, networks and internal systems, I supported more than 50 users.
I learned to look past the symptom to the recurring fault, and to automate the work that kept coming back. That alone saved more than 10 hours of manual effort every month.
It taught me the lesson I still build around: reliability is not a line on a slide. It is what someone feels when their work does not break.
50+
users supported



